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ANSWERS TO YOUR QUESTIONS

My Account

What is My Account?

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

Once you have registered with us, you can sign in using your name, email and password. We'll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.

Forgot password?

Don't worry. We've got you covered. Here's what you need to do.

Step 1: Click here to go to the login page
Step 2: Enter your e-mail 
Step 3: Click on the Forgot Password button

Update password link will be sent to your registered email. You can update your password to login to your Account.

I do not remember my email and password.

No worries! Please share your order number or other registration information to [email protected] with a request for your email & password. We will provide you with your login credentials after security checking.


Delivery and payment

Where all do you deliver?

We deliver in over 1000 cities within  more than 150 countries.

Is there any particular time of delivery?

All orders are possible delivered during business hours,  Midnight or  Fixed time delivery.

Can I get the order delivered midnight?

We understand the emotions of celebrating an occasion on its eve. That`s why we have an option of a Midnight delivery for our customers. With an additional delivery charge(sometimes), you can get your order delivered between 23:30 to 00:30 hours or other hours on the date you choose.

Are there any shipping charges?

There are no Shipping Charges for Standard Delivery in certain areas and all couriers delivered made within World..

What is the type of delivery?

We have following 2 modes of delivery - standard delivery and fast delivery.

I don`t want to disclose my personal information to the recipient, how do I place the order?

We totally understand the surprise element. You can order anonymously. 

How do I know my order has been confirmed?

As soon as your order is confirmed, you will receive an email along with your order number.

What do the different order statuses mean?

Payment received: We have received the payment of your order and your order is ready to be executed.

Payment declined: The payment for your order has failed.

Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.

Out for delivery: Your order is out for delivery.

Order delivered: Your order has been delivered.

Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient?s number was not reachable/premises was locked/address was incomplete/incorrect.

Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient?s number was not reachable/premises was locked/address was incomplete/incorrect.